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Legal Terms That Cover Your Account

These terms set out how f08777 operates your account, how we handle your data, and what conditions apply to using our platform in Indonesia where local law permits.

Account Eligibility RulesData & Privacy PostureDANA, OVO, GoPay Wallet TermsRegional Access ConditionsContact Your Rights
f08777 Legal Terms That Cover Your Account
DATA AND SECURITY POSTURE

How We Handle Your Data and Account Security

Your account data stays under our control and is not sold to third parties. We collect what we need to run your account, process transactions through DANA, OVO, and GoPay, and meet any legal obligations that apply in your eligible region. You can request a summary of what we hold about you at any time through the account Help section.

Data Retention

We keep transaction records and account data for the period required by applicable rules. If you close your account, we retain only what compliance obligations require — nothing beyond that.

Cookie Use

Cookies on this site track your session state and login continuity across devices. They do not store wallet credentials. You can clear cookies from your browser settings at any time without losing your account.

Account Security

Each login triggers an OTP check sent to your registered number. Wallet withdrawals to DANA or OVO require an account-name match before processing — this two-step check is enforced on every withdrawal, not just the first.

Requesting Changes

To correct, update, or request deletion of your personal data, contact support via live chat or email with your account ID. We aim to confirm receipt and act within a reasonable time under applicable rules.

POLICY CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about these terms, need to request a change to your account data, or want to understand how a specific rule applies to your wallet, our support team handles policy queries directly. Reach out through any of the channels below and include your registered account details so we can verify your identity before making any changes.

Live Chat Open the chat widget from your account dashboard. Confirm your registered DANA, OVO, or GoPay wallet name for identity verification before discussing any policy matter.
Email Support Send your legal or data query to our support address. Include your account ID and the wallet type you use so the team can locate your record and respond accurately.
Account Help Page Head to the Help section inside your account. The policy and data request forms are listed there — you can submit a data access or correction request directly from that page.

Common Questions About These Terms

These answers cover the legal and account-rights questions we hear most often. If your question is not here, the live chat and email paths in the support section above will get you a direct answer.

Access depends on local law and your eligible region. We do not make blanket claims about legality across all of Indonesia — check whether access is permitted where you are before opening an account.

We collect your registration details, login records, transaction history for DANA, OVO, and GoPay, and device session data. We use this to run your account and meet compliance obligations only.

Yes. Submit a data access request through the Help section inside your account or contact support via email with your account ID. We will confirm receipt and respond within a reasonable period.

Contact live chat or email support with your account ID and the correction needed. We verify your identity via OTP before making changes to registered details, including your linked wallet name.

We retain only the transaction and identity records that compliance rules require us to keep. Any data beyond that obligation is deleted after your account closure is processed.

The core terms are the same regardless of wallet. Each wallet — DANA, OVO, GoPay — also carries its own provider terms, which apply alongside ours when you use that rail to transact.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.