Reference

Terms and Conditions That Govern Your f08777 Account

These terms set out how your f08777 account works — what you can do, what we ask of you, and how payments through DANA, OVO, and GoPay are handled. Access and eligibility depend on local law and are available only in regions where permitted.

Account holder obligationsDANA, OVO, GoPay wallet rulesEligibility by regionAccount suspension conditionsHow to contact us on disputes
f08777 Terms and Conditions That Govern Your f08777 Account
REACH US NOW

How to Contact Us About These Terms

If something in these terms is unclear, or you need to raise a concern about your account, wallet transaction, or a rule you've encountered, our support team is the right place to start. Reach out through any of the channels below and reference your account ID for faster handling.

Live Chat Open the chat widget from your account dashboard. Quote your account ID and the wallet method — DANA, OVO, or GoPay — involved in your query.
Email Support Send your terms or account query to our support address. Include a clear subject line and your registered mobile number so we can match your account quickly.
Help Centre The Help Centre covers common account rule questions, wallet eligibility, and how to raise a formal dispute if live chat hasn't resolved the issue.
HOW WE OPERATE

Account Security and How We Handle Your Data

Your account data, transaction history, and wallet details are stored with access controls in place. We do not share your DANA, OVO, or GoPay account numbers with third parties outside of what's needed to process your transaction. Here's how we handle the four areas that matter most to account holders.

Data Retention

We keep your account and transaction records for as long as required by our operating policy. Wallet logs from DANA, OVO, and GoPay are part of that record and are used to settle any balance disputes you raise.

Cookies and Session Data

We use session cookies to keep you logged in across browser tabs and to remember your device on return visits. You can clear these from your browser settings at any time without losing your account.

Account Security Steps

Login uses an OTP sent to your registered mobile number. If you suspect unauthorised access, use the account lock option in settings immediately and contact support with your account ID.

Requesting Changes

To update your registered mobile number, e-wallet details, or request account data, contact support with proof of identity. Changes to wallet details — DANA, OVO, GoPay — require a verification step before they take effect.

Common Questions About These Terms

These questions come up often when account holders read through the terms for the first time. If your question isn't covered here, our support team can walk you through the specific clause that applies to your situation.

Yes. All wallet transactions — including DANA deposits, OVO transfers, and GoPay payments — are governed by these terms. Your wallet provider's own terms also apply separately on their side.

Accounts in regions where access is not permitted under local law may be suspended. Eligibility depends on where you are, and it's your responsibility to verify access is allowed in your location.

You have 30 days from the date of the event to raise a dispute. After that window, transaction records are still held but we may not be able to action a reversal or correction.

Yes. Contact support with your account ID and a valid identity document. We'll confirm what records we hold and share what's available under our data retention policy.

We post a notice on your account dashboard before changes take effect. Continuing to use the account after the update date means you've accepted the revised terms.

Accounts that breach these terms — including regional eligibility rules or misuse of wallet payments — can be suspended immediately. If you believe a suspension was made in error, contact support with your account ID.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.